Frequently asked Iceland car rental questions

Minimum driver age is 21 years old. Drivers aged 19-20 years old can though hire rental cars in the small rental car and family rental car categories for an extra fee, young driver fee, which you can look up at our extra services page. See further information about car classes on our cars page.

Minimum car rental period is 24 hours and maximum car rental period is 100 days.

No. We don't take any deposit.

We don't apply any deposit.

A valid credit card in the renters’ name, valid for at least 6 months after return of the rental cars, and a valid drivers’ license are mandatory at pick up. More information under terms and conditions.

A valid national drivers’ license with Latin letters is sufficient. If your driver’s license does not have Latin letters please bring an International driver’s license. Please note that International driver’s licenses must always be presented at pick up with the national driver’s license. See more information under the drivers license policy.

Click here for detailed information.

Yes you can but click here for more information.

Saga Car Rental rates are all-inclusive and there are no hidden charges. Unlimited mileage, vehicle theft protection and taxes are included. An optional CDW protection package is available to the renter free of charge.

Yes we do, please click here for more details.

No you cannot, please click here for more details.

Yes you can but only with AWD/4x4 and on certain conditions which you can find by clicking here.

The only way of payment is by a non-prepaid credit card in the renters’ name, valid for at least 6 months after return of the rental car.

We accept prepaid credit cards if the renter purchases the Premium protection package. The card must have raised letters. Debit cards or cash is not accepted. See further information under the credit card policy.

Yes. We accept prepaid credit cards if you purchase the Premium protection package. The card must have raised letters. See further information under the credit card policy.

Yes. We accept prepaid credit cards if you purchase the Premium protection package. The card must have raised letters. See further information under the credit card policy.

Yes, you can. If you prepay online you will receive a discount off the rental price. We have a 100% FREE cancellation. Please note that you still have to bring a credit card upon arrival. The same payment method applies for prepaid bookings, you can only pay for it with a credit card. We accept prepaid credit cards if you purchase the Premium protection package. See further information under the credit card policy.

Yes. A credit card is required upon pick up even though you have a voucher or have prepaid your rental. The credit card has to be a non-prepaid credit card and be valid for at least 6 months after the return of the rental car. Prepaid cards are accepted if the Premium protection package is purchased. See further information under the credit card policy.

Yes you need to bring your physical credit card when you pick up the car.

No. The credit card must be in the name of the main renter and the credit card holder must ALWAYS be present at the time of the pick-up of the rental vehicle. See further information under the credit card policy.

No. The credit card has to be in the name of the main renter and the credit card holder must ALWAYS be present at the time of the pick-up of the rental vehicle. See further information under the credit card policy.

For our customers that do not meet the requirements of our terms and conditions they can use prepaid cards or credit cards that are valid for less than 6 months if they purchase the Premium protection package. See further information under the credit card policy.

Included in the rental rate are all statutory motor vehicle insurances according to Icelandic law, including third-party liability insurance (TPL) and personal accident insurance for the driver and the Owner (PAI/PI) together with a theft protection (TP).

An optional CDW protection is available to the Renter free of charge.

The renter is responsible for knowing the terms and conditions of his third party coverage. In case of damage, the renter pays the damage amount to Saga Car Rental and then claims the damage amount from the third party.

Saga Car Rental offer a great variety of protection package options. Purchasing a protection package from Saga will give you peace of mind during your trip in Iceland as well as making the process easier in case of damage. If damage occurs and you are protected by Saga protection you pay either nothing or directly to Saga according to your protection level. Otherwise you pay the full damage cost and then claim the damage cost back from the third party (note: in some cases, not all damage is covered by third party insurance). A full coverage protection the Premium Protection Package is available with 0 excess. Please see more information and terms and conditions of our protection packages on our protection packages page.  

Yes. Our Premium Protection Package has 0 excess and has very extensive damage protection. Please see further information about the coverage on protection packages page.

Yes. We care about your safety and equip all our rental vehicles with studded winter tires during winter time (1st November- 15th April).

The only road tolls collected in Iceland are through road tunnels in the north, Vaðlaheiðargöng. Payment must be made online, see directions here.

You can register and pay any time before your trip through the tunnel but you have to register no later than 3 hours after your trip.

If you don’t pay yourself the tunnel fee will be charged by Saga to your credit card along with an administration fee.

There are places in Iceland where you need to pay for parking. The main places are in downtown Reykjavík and in most cases, you pay for parking in parking meters.

In Akureyri there are no parking meters. Parking spaces are simply marked by how long you can park there each time. You go to a gas station and ask for a parking clock. Once you park you simply set the clock to the time you parked.

The following places use www.myparking.is where you pay for parking online:

·         Skaftafell – Vatnajökulsþjóðgarður National park (South Iceland)

·         Þingvellir national park (Golden Circle, South West Iceland)

See more information about parking here.

All parking fines are paid by Saga car rental. If you have received a parking ticket we will charge the amount to your credit card along with an administration fee. See more information about administration fees.

All speeding fines should be paid by the renter. Saga is obliged by law to inform the police who was the renter of the car during the time the speeding was recorded and for this Saga charges the customer an administration fee. See more information about administration fees.

We are located in 4 places in Iceland. Please see more on our locations page.

Please see our opening hours page.

A confirmation email should arrive to customers no later than 1 hour after the booking was made. If you have not received a confirmation email please check the following:
- Did you finalize the booking process?
- Did the confirmation e-mail go to your junk mail folder?
If you have checked the above please contact us with your name, arrival and pick-up dates and type of vehicle.

Yes. We have a friendly modification policy. Extensions depend on availability.

Yes. We offer roadside assistance during opening hours if your rental car breaks down. If you are having problems please call our emergency line +354 515 7110 and we will arrange assistance from one of our many service providers around Iceland.
Cost of assistance depends on location, the severity of the problem and other factors. See further information here.
In case of incidents out of opening hours or serious emergency, please call the Icelandic emergency service 112.

Our fuel policy is full to full. You receive the car with a full tank of fuel and you return it full.

Yes. Our fuel policy is full to full. The fuel tank is full when you pick up the car and you return it full.

If you do not return the car with a full tank of fuel we will fill up the tank and charge your credit card the amount for the missing fuel + an administration fee.

No. The distance between Reykjavik and Keflavik is approximately 50 km. If you fill up the tank in Reykjavik it will not be full when you return the car. There is an Olis station very close to our office in Keflavik that is perfect to fill up the car. Remember to use the discount tag on your keychain to get a fuel discount at Olis stations.

SAGA car rental offers a FREE VIP shuttle service from Keflavík International Airport to our SAGA Keflavik airport office. Any time you arrive during opening hours or make arrangements for out of hours service. Our Keflavík office is located only 5 minutes away from the airport. You can see more information here.

To order a free shuttle service to the Reykjavík City office or Akureyri downtown office please order a shuttle service here (directed to free shuttle service).

Reservations will be held for 2 hours past the reserved pick-up time, except if you contact Saga to change your arrival time. Two hours after the reserved pick-up time the reserved vehicle will be made available for other customers. If the location closes within that 2 hour period and you fail to pick up the vehicle, the reservation will expire at the closing time of the location.

If you arrive at the location later than 2 hours after the reserved pick-up time, we will try to provide a vehicle for you, however, availability cannot be guaranteed.

In case of a flight delay, provided that the correct flight number is present in the reservation, the reservation will be kept until 2 hours after the updated arrival time. If the new arrival time is outside of pick-up locations opening hours, the location will remain open if the carrier or operator has been notified of the delay and the new arrival time.

See more information under late arrival policy.

If you arrive early to pick-up your rental car we will try to provide a vehicle for you at the time. However if the requested vehicle is not available at the time of your arrival you might need to wait until your pick-up time.

Please take a look at our early return policy.

Yes you can return the car out of hours in all our locations. Please see more information about each location here.

Yes, the shuttle bus at the Keflavik International airport runs every 15 minutes 24/7. See more information about the shuttle service in Keflavik.

If you want to return the vehicle at another location than where you picked it up we have several options. You can return the vehicle at any of our 4 offices around Iceland and for this we charge a one way fee. See more information here.

You can also leave the rental vehicle at your accommodation as long as there is a reception where you can leave the car key for one of our agents to pick up. You will need to contact us with information about where the car is parked and where the key is located. We charge a drop off fee for this service.